Report an Issue
You can help transform Auckland into a more bike-friendly city, minute by minute, day by day, starting right where you are. It’s true what they say: the squeaky wheel gets the oil. Go head and ask the authorities to fix things that get in the way of good cycling – or highlight how they can make things better for a wonderful mode of transport.
How to report problems on the road
On a bike, you notice things other people might miss – especially if they get in the way of safely riding your bike.
- signal failure
- glass in the bike lane
- a pothole that needs fixing
- someone parked in or across the bike lane
For urgent issues, contact Auckland Transport on (09) 355 3553 to report anything that’s impeding safe travel on the roads or on the cycleways. You can also tweet them at @AklTransport, or let them know via the web (if you’re on a smartphone, install that page as a shortcut on your home screen, so you can easily report problems on the go, via the interactive map).
NB With motorists parking across bike lanes or entering protected cycleways, no need to put yourself in a situation where things might get aggro. Simply note the details (address, description of vehicle, license plate if you can), and make the call.
How to request pruning of greenery
Whether it’s an overgrown hedge, a looming branch, or encroaching grasses, all landscaping and vegetation – along cycleways, in parks, along footpaths and shared paths – comes under the purview of Auckland Council’s Parks department.
Call 09 301 0101 to log a request for pruning, maintenance, or any work needed to keep pathways clear and safe. You can also submit a parks maintenance request online.
How to report dangerous driving
- If it’s an emergency or life-threatening, call 111.
- To urgently report erratic driving, dial *555 (free from a cellphone).
- And you can always report a bad driver using this form.
How to fix things in your ‘hood
If there’s something else you want to change locally to make things better for people on bikes, where to start?
Keep an eye on the consultation calendar on our front page: we always highlight major projects where your submissions are needed, and some of these may well be in your neighbourhood. You can also search by keyword, or get an area overview by clicking on PROGRESS in the main menu at the top of every page.
Speak up on projects at the local level, by keeping an eye on AT’s safety consultations in your area. There are always small upgrades going on, and your input is always welcome and helpful. You can find tips for how to give effective feedback in our guide on How To Be A Squeaky Wheel.
You can also:
- Write a letter to the local paper or the Herald – be polite, positive, constructive, and concise
- Contact your Local Board members to highlight an issue and ask how LB funding might help fix it
- Spark a discussion on Facebook or Neighbourly
- Speak to neighbours in person, the old-fashioned way (street parties are great for this)
- Start a ‘bike burb’ group – it’s easy!
- Think tactically. What quick fixes could transform your street?
- If you’re having a conversation with local shop owners, here’s a great set of resources on why bikes are great for business.
- The amazing Bikes in Schools charity does exactly what it says: brings bikes to schools, along with bike tracks, bike training and bike storage. Read about how it’s changing things for kids at Tamaki Primary.
- Is traffic getting between your kids walking or biking to school? Check out this pilot scheme in Scotland that aims for car-free streets near schools at arrival and pick-up times. Could we do it too?
- Support the law change to give pedestrians priority across side streets, as many of them are kids too – or parents walking with little kids on bikes. (Read more here).
- Get on board with Vision Zero Auckland – because it’s time we stopped accepting the idea that roads have to be dangerous.
- If you’re driving, slow down! Safer speeds are better for all of us. This Christchurch perspective explains how. Meanwhile, Wellington is streets ahead in creating 30kph zones through town centres and encouraging motorists to stick to ‘survivable speeds‘. And if you need any more convincing, this graphic spells it out.